Requests Agent
Every operations request, from the moment it arrives to the moment its change is live and read back in every system it touches. The agents take each request in, pull what billing, the CRM and the product database already say about it, draft the action, apply the ones policy already answers, and hand a person only the changes to what a customer pays or gets. Five stations, run as a loop: the rules a person accepts at station 5 are the rules station 1 holds against and station 3 answers tomorrow.
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The workbench · subagents send notes, you make the human calls
SUBAGENTS AT WORK
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SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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Put a person back on this step
How to read this map
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A person is in the loop wherever a change to what a customer pays or gets moves, and wherever the rules the agents run on change. Two stations refuse to proceed on their own, station 3 Action Drafting and station 5 Day Close, and those are the two a person carries. Everywhere else the agents take in, assemble, apply and read back, and reach you only when the change is yours to clear.
The loop closes
Station 5 does not end the day. A rule accepted because nine requests arrived without an account number is the rule station 1 holds against tomorrow, and a refund rule accepted tonight is one more kind station 3 answers without you.