Support Agent
Answers every student and parent inquiry the record can actually support, on whatever channel it arrives, at any hour, and hands a person only the questions the record genuinely cannot settle. Written for an institution where the reply is the institution speaking: every sentence sent carries the article or ledger entry behind it, every hold carries a reason, and the support team's day is the short queue of things only they can answer. Six stations, run as a loop: what station 6 signs is what station 3 answers with next week.
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The workbench · subagents send notes, you make the human calls
SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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✓
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Put a person back on this step
How to read this map
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A person is in the loop wherever the college's name is on the line and the record cannot settle the answer. Two of the six stations refuse to proceed on their own, Escalation Desk and Knowledge Review, and those are the two a person carries. Everywhere else the agents answer at volume and reach you only with what they held.
The loop closes
Station 6 does not end the week. An article a person signs there is what Answer Search retrieves at station 3 on the next lap, so a question that reached a person this week is one the bot answers with a source next week.