Support Agent
Answers every client inquiry from the firm's own record, on the channel it arrived on, at any hour, and never sends an answer it cannot show a source for. Written for an org where the conversation is the record: every reply carries the article it came from, every handoff carries the full transcript, and the only conversations reaching a person are the ones the knowledge honestly cannot settle. Six stations, run as a loop: what station 6 learns is what station 3 answers with next week.
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The workbench · subagents send notes, you make the human calls
SUBAGENTS AT WORK
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SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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Put a person back on this step
How to read this map
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A person is in the loop wherever a customer is stuck or an answer is about to scale. Two of the six stations refuse to proceed on their own, Human Handoff and Weekly Learning, and those are the two a person carries. Everywhere else the agents answer at volume, at every hour, and reach you only when the knowledge cannot settle something.
The loop closes
Station 6 does not end the week. An article approved at the sign-off is the article Knowledge Search retrieves at station 3, and a routing change approved there is the rule Intent Classifier applies at station 2, so next week's queue carries fewer of this week's handoffs.