Support Agent
Answers a customer in seconds at any hour, from sources it can show, and refuses the questions an investment platform must keep with a person: advice, complaints, anything it cannot evidence. Six stations, run as a loop: the handoffs a person settles at station 4 become the articles station 3 answers with next week.
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The workbench · subagents send notes, you make the human calls
SUBAGENTS AT WORK
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SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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Put a person back on this step
How to read this map
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a person is in the loop wherever the rules reserve an answer for one, and wherever the bot would start saying something new. Two of the six stations refuse to proceed without a person: Agent Handoff (station 4), where advice, complaints and everything the bot could not source wait for an agent, and Service Review (station 6), where nothing the bot will start saying goes live unsigned.
The loop closes
station 6 does not end the week. The article a person approves there is the article Knowledge Search answers with at station 3, and the intent approved there is the one Intent Reading classifies with at station 2, so next week's queue at station 4 is shorter than this week's.