Support Agent
Answers a patient's question in seconds at any hour, and never lets a question it could not evidence pass as one it could. Written for an org where the record is the point: every answer carries the plan document it came from, every handoff carries the whole conversation, and the only thing left for a person is the conversation the knowledge base genuinely cannot settle. Six stations, run as a loop: what station 6 learns changes what station 3 answers.
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The workbench · subagents send notes, you make the human calls
SUBAGENTS AT WORK
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SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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Put a person back on this step
How to read this map
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A person is in the loop wherever a patient is waiting on a judgment or the bot's own words are about to change. Two of the six stations refuse to proceed on their own, Human Handoff and Weekly Review, and those are the two a person carries. Everywhere else the agents run at volume and reach you only when they cannot settle something.
The loop closes
Station 6 does not end the week. An article drafted from the team's own answers and signed there is the passage Knowledge Search retrieves at station 3, and the grouping it learns is what Intent Classifier reads with at station 2, which is why the same question only reaches the team as a gap once.