Inquiries Agent
Answers a bank's customers on chat, email and SMS at any hour, and never sends a sentence it cannot point to a source for. Written for an org where the record is the point: every reply carries the article it was drafted from, every handoff carries the whole conversation, and the only thing left for a person is the short queue the rules genuinely cannot settle. Six stations, run as a loop: what station 6 learns changes what station 3 finds.
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The workbench · subagents send notes, you make the human calls
SUBAGENTS AT WORK
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SUBAGENT NOTES
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YOUR TASKS · HUMAN IN THE LOOP
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YOUR TASKS · NONE AT THIS STEP
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Put a person back on this step
How to read this map
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A person is in the loop wherever a customer is unhappy or the bot's own words are about to change. Two of the six stations refuse to proceed on their own, Human Handoff and Ticket Closing, and those are the two a person carries. Everywhere else the agents run at volume and reach you only when they cannot settle something.
The loop closes
Station 6 does not end the month. The article signed there is the article Knowledge Search finds at station 3, and the intent signed there is one Intent Classifier stops missing at station 2, so next month's queue at station 5 is shorter than this month's.